Your Questions, Answered!
Welcome to our FAQ section! Here, you’ll find answers to common questions about fireplace mantels and floating shelves. Our goal is to provide you with clear, useful information to help with your shopping experience. If you can’t find what you need, feel free to reach out!
Common Questions
Find answers to your questions about our products and services.
We offer a variety of fireplace mantels crafted from different materials, including wood and stone. Each product can be customized to fit your style and needs. Check our catalog for more details.
We provide free shipping on all orders. Your items will be carefully packaged and shipped directly to your door. You’ll receive tracking information once your order is on its way.
If you’re not satisfied with your purchase, you can return it within 30 days for a full refund. Please ensure the product is in its original condition.
Yes, we offer various customization options for our mantels and shelves. You can choose different finishes, sizes, and designs that align with your vision.
You can reach our customer support team via the contact page on our website. We’re here to help you with any inquiries you may have.
Shipping FAQs
Got Questions About Shipping? We're Here to Help.
We offer several shipping options to fit your needs, including standard and expedited services. You can choose your preferred method at checkout.
Yes! We offer free shipping on all orders. It’s our way of saying thanks for shopping with us.
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use that number to monitor your shipment’s progress online.
If your order is delayed, we will notify you via email. We understand how important it is for you to receive your items on time and will do our best to resolve any issues.
Yes, you can change your shipping address up to the point before your order has shipped. Just contact our support team for assistance.
Frequently Asked Questions
Get answers to your burning questions about returns and exchanges.
What’s your return policy?
We want you to be satisfied with your purchase. Our return policy allows you to return items within 30 days as long as they are in their original condition. Simply follow the instructions below to ensure a smooth return process.
How do I initiate a return?
To initiate a return, please contact our customer support team via email or phone. We’ll guide you through the steps to return your item easily.
What items are eligible for returns?
Items such as fireplace mantels and shelves can be returned as long as they have not been installed or damaged. Please check our guidelines for specific details.
How long does the refund process take?
Refunds are typically processed within 5-7 business days after we receive your return. We aim to make this as quick as possible!
Can I exchange my item?
If you would like to exchange your item for a different style or size, please let us know when you contact customer service, and we’ll assist you right away!
Where can I find the return form?
The return form can be found on our website under the ‘Returns’ section. Fill it out and include it in your package when you send it back.
What if my item is damaged?
If your item arrives damaged, please notify us within 48 hours of delivery. We’ll work on a solution together!
Can I return an online order to the store?
Returns for online orders to a physical store aren’t possible at this time. However, we accept returns via mail based on our return policy.
Is there a restocking fee?
We don’t generally charge a restocking fee, but please check our policy for more details on specific items.
How does free shipping work?
All orders qualify for free shipping. Check our shipping page for more details on delivery times and options.